Contact
Get a key, or get a person.
Keys issue instantly for both networks and need no conversation. This form is for dedicated capacity, residency, a signed SLA or a migration plan, and it reaches a solutions engineer.
Talk to us
Tell us what you are building.
Support
Where each question goes.
Documentation
Quickstart, the method matrix, the Arc differences reference and migration guides.
[email protected] for technical issues, [email protected] for commercial, [email protected] for disclosure.
Response targets
Free: community and best effort. Build: 12 hours on business days. Scale: 4 hours with a shared Slack channel. Enterprise: 24/7 on-call with a 30 minute page target for Sev 1.
Incidents
Component health and the full incident history are on the status page. Subscribe by email, webhook or RSS.
Security disclosure
[email protected], PGP key on the company page. Acknowledgement within 24 hours, triage within 3 business days, no legal action against good-faith research.